An interview with David
Jorie Lau strolls across the marble lobby, which has just been decorated with fragrant flowers. She wears a long, immaculate coat with two pairs of golden crossed keys on her lapels, marking her status as Assistant Chief Concierge of Kowloon Shangri-La, Hong Kong. When she reaches the front desk, she greets guests with a warm smile. Instantly, they feel right at home.
When Jorie first arrived at Kowloon Shangri-La in 1981, she did not know that she would be joining more than a company, that she would be joining a family. On her first day, her new colleagues welcomed her with open arms. Soon they were sharing laughs over tea like old friends.
“I felt like I had been working here my whole life and it was only my first week,” she said. Today, she is fondly known as big sister, the one who is always ready to listen, share and help.
Jorie embodies Shangri-La’s genuine warmth and hospitality. This is what has endeared Jorie to her guests from all over the world. Her sincerity ensures guests from all walks of life enjoy special treatment.